Refund policy

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been received and inspected we will confirm receipt with you and please allow 5-10 working days for a refund to be credited back to your payment method.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

If you have registered on madeleine-thompson.com:

Please log in to your Madeleine Thompson account. 

Once in your account please click on the Returns tab (at the top of the page) Select the order you wish to return by clicking on “request a return” Please fill out the online form and press submit.

Our returns instructions will follow.

If you used our guest checkout and do not have an account on Madeleine-thompson.com

Please email info@madeleine-thompson.com with your order number.

Please state that you used our guest checkout.