www.madeleine-thompson.com (the “Website”) is operated by Madeleine Thompson Limited (the "Company", “we”, “us” and “our”). The Company is a limited company registered in Hong Kong with company number 60466115-000-10-18-9,. Our registered office is 42 Sassoon Road, House 6, Hong Kong.


You may contact us at the above address and through the following means:


Email address: info@mtcashmere.com


These are the terms and conditions ("Terms") which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) ("Services"). In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website ("products"). Please read these terms and conditions carefully before using the Website or ordering any products. By using our Website, you agree to be bound by these terms and conditions.


These terms and conditions should be read alongside, and apply in addition to, our [Data Promise] (and the Cookies Policy it contains), which contains important information regarding how we use your personal data.


We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.


Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions, which can be accessed under http://ec.europa.eu/consumers/odr/




To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@mtcashmere.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify Madeleine Thompson Ltd immediately of any breach of security or unauthorised use of your account.

Please refer to our Privacy Policy for information about how we use your data.


In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct, and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Madeleine Thompson terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Madeleine Thompson , whose applications are acceptable to Madeleine Thompson and who have authorised Madeleine Thompson to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise they purchase. Madeleine Thompson reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks, and where Madeleine Thompson feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation, and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Madeleine Thompson offers products for sale that are in stock and available for dispatch from our distribution centre.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion, certain products that are in particularly high demand will sell out during this period.

Madeleine Thompson will store a record of your transactions for a minimum of one year.


If you have any queries please email info@mtcashmere.com