Shipping & Return

Returns Policy

All returns must be sent  back to us within 28 days of receiving your order.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that the item(s) arrive(s) back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

Please note items received outside of the specified returns period will not be accepted.

 

How to return your product

Please send items back to us at:

 

We recommend that you insure the return shipment and use a courier that can be tracked as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. 

 

Refunds

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been received and inspected we will confirm receipt with you and please allow 5-10 working days for a refund to be credited back to your payment method.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

If you have registered on madeleine-thompson.com:

Please log in to your Madeleine Thompson account. 

Once in your account please click on the Returns tab (at the top of the page) Select the order you wish to return by clicking on “request a return” Please fill out the online form and press submit.

Our returns instructions will follow.

If you used our guest checkout and do not have an account on Madeleine-thompson.com

Please email info@mtcashmere.com with your order number.

Please state that you used our guest checkout.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by email to: info@mtcashmere.com

Please note that you must cover the cost of the return shipment.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us 

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

If you have any questions regarding international returns please contact us at info@mtcashmere.com